Last Updated: 16 July 2026
Welcome to the Hellicam website.
These Terms & Conditions govern your use of this website together with any enquiries, quotations, bookings, drone services and franchise opportunities offered by Hellicam Ltd.
By accessing or using this website you agree to comply with these Terms & Conditions. If you do not agree with these Terms, you should discontinue use of this website immediately.
These Terms should be read alongside our Privacy Policy and Cookie Policy.
This website is owned and operated by:
Hellicam Ltd
Company Number: 12259146
Registered Office
Office 6
251–255 Church Road
Benfleet
Essex
England
SS7 4QP
Telephone: 01473 487230
Email: privacy@hellicam.co.uk
Website: https://hellicam.co.uk
Throughout these Terms, “Hellicam”, “we”, “our” and “us” refer to Hellicam Ltd.
You agree to use this website only for lawful purposes.
You must not:
We reserve the right to suspend or restrict access where misuse is suspected.
Unless otherwise stated, all intellectual property rights contained within this website remain the property of Hellicam Ltd or its licensors.
This includes but is not limited to:
No part of this website may be copied, reproduced, republished, distributed or commercially exploited without the prior written consent of Hellicam Ltd.
Whilst every effort is made to ensure the information published on this website is accurate and up to date, Hellicam Ltd cannot guarantee that all information will always remain current or free from error.
Information, pricing, specifications, services and franchise packages may change without notice.
Nothing contained on this website constitutes legal, financial, investment or professional advice.
Visitors should contact Hellicam directly if clarification is required before relying upon any information contained on this website.
All quotations provided by Hellicam Ltd are supplied free of charge unless otherwise stated.
Quotations are prepared using the information available at the time and may be subject to:
A quotation does not constitute a confirmed booking.
A booking is only confirmed once it has been formally accepted by Hellicam Ltd and, where applicable, the required deposit has been received.
Unless otherwise stated, quotations remain valid for the period specified within the quotation.
Hellicam Ltd reserves the right to amend quotations where:
Drone service bookings are subject to availability and acceptance by Hellicam Ltd.
Certain services may require:
Bookings may be refused or postponed where Hellicam Ltd believes the proposed operation cannot be undertaken safely or lawfully.
Hellicam Ltd reserves the right to refuse any booking that would breach Civil Aviation Authority regulations or compromise public safety.
Where a deposit is required, the booking is not confirmed until the deposit has been received.
Deposits secure the agreed booking date and enable Hellicam Ltd to allocate pilots, equipment, administration time, flight planning and operational resources specifically to your project.
For this reason, all deposits paid towards drone services are non-refundable.
If a customer cancels a confirmed booking, any deposit paid shall be retained by Hellicam Ltd to cover administration, planning costs and the reservation of operational time.
Where a customer wishes to postpone a booking, Hellicam Ltd may, entirely at its discretion, transfer the deposit to an alternative date, subject to availability.
Where a deposit is paid to reserve a Hellicam franchise territory or begin the franchise application process, the selected territory will ordinarily be removed from active marketing whilst the application progresses.
Deposits also contribute towards:
Accordingly, all franchise reservation deposits are non-refundable once received.
Any remaining franchise balance shall become payable in accordance with the Franchise Agreement.
Hellicam Ltd reserves the right to postpone or cancel services where circumstances beyond our reasonable control prevent the safe or lawful delivery of the service.
These circumstances include but are not limited to:
Where possible, an alternative appointment will be offered.
If Hellicam Ltd is unable to provide the agreed service within a reasonable period and no alternative arrangement can be agreed, monies paid towards the undelivered service will be refunded, excluding any completed work already undertaken.
All drone operations undertaken by Hellicam Ltd are conducted in accordance with applicable United Kingdom legislation and Civil Aviation Authority (CAA) requirements.
Hellicam Ltd will not undertake any operation that it believes may:
Our pilots reserve the absolute right to postpone, amend or cancel any flight where safety could reasonably be compromised.
Safety will always take priority over commercial considerations.
Customers are responsible for ensuring that:
Where inaccurate or incomplete information is provided, Hellicam Ltd reserves the right to amend the quotation, postpone the booking or charge additional fees where appropriate.
Unless otherwise agreed in writing, all copyright and intellectual property rights relating to photographs, video footage, surveys and other imagery captured by Hellicam Ltd shall remain the property of Hellicam Ltd.
Upon payment in full, customers are granted a non-exclusive licence to use the delivered photographs or video for their intended purpose.
Customers must not:
Customers remain responsible for ensuring they possess any permissions required for publishing imagery where third-party rights may exist.
Hellicam Ltd accepts no responsibility for unlawful publication or misuse of supplied photographs or video after delivery.
Hellicam Ltd reserves the right to determine whether a flight can safely proceed.
Operational decisions made by our pilots are final and may include:
These decisions may be necessary due to:
No refunds shall be payable where flights cannot proceed due to circumstances outside Hellicam Ltd’s reasonable control, although every effort will be made to rearrange the booking.
Drone operations are weather dependent.
Flights may be postponed where conditions are unsuitable, including but not limited to:
Hellicam Ltd will make every reasonable effort to rearrange appointments at the earliest mutually convenient opportunity.
Where Hellicam Ltd undertakes inspections of commercial premises, construction sites, industrial facilities or infrastructure, customers must ensure:
Hellicam Ltd reserves the right to refuse entry or postpone operations where site conditions are considered unsafe.
Hellicam Ltd may provide aerial drone assistance in the search for missing pets where appropriate.
Whilst every reasonable effort will be made to assist, Hellicam Ltd cannot guarantee that any missing animal will be located.
The effectiveness of aerial searches depends upon numerous factors including:
Hellicam Ltd accepts no liability where a missing animal is not located.
For weddings, sporting events, promotional events and other organised gatherings, the customer is responsible for obtaining any permissions required from:
Hellicam Ltd reserves the right to amend flight operations where crowd safety, weather or regulatory restrictions require.
Whilst every effort is made to keep this website available at all times, Hellicam Ltd cannot guarantee uninterrupted access.
We reserve the right to:
Without prior notice.
This website may contain links to third-party websites.
These links are provided solely for convenience.
Hellicam Ltd does not endorse, control or accept responsibility for the content, privacy practices or security of third-party websites.
Users access third-party websites entirely at their own risk.
Nothing contained within these Terms shall exclude or limit liability where such exclusion would be unlawful.
Subject to applicable law, Hellicam Ltd shall not be liable for:
Where liability exists, Hellicam Ltd’s total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
Hellicam Ltd maintains appropriate insurance cover for its commercial drone operations as required by applicable legislation.
Customers are responsible for ensuring that any valuable property, equipment or assets located within the operating area are adequately insured.
Hellicam Ltd shall not be liable for failure or delay in performing its obligations where such failure arises from events beyond its reasonable control, including but not limited to:
Where such circumstances occur, Hellicam Ltd shall be entitled to postpone or cancel services without liability.
Hellicam Ltd offers franchise opportunities throughout the United Kingdom, subject to availability and acceptance.
Information published on this website is intended to provide general guidance regarding our franchise model and should not be interpreted as a legally binding offer.
Nothing contained within this website constitutes:
Prospective franchisees should seek independent financial and legal advice before entering into any franchise agreement.
Submitting a franchise enquiry, attending a discovery meeting or receiving franchise documentation does not create any contractual relationship between you and Hellicam Ltd.
Hellicam Ltd reserves the absolute right to:
At any time prior to the signing of a formal Franchise Agreement.
Where a franchise territory is reserved, Hellicam Ltd will use reasonable endeavours to hold that territory exclusively for the agreed reservation period.
Should a prospective franchisee fail to complete the purchase within the agreed timeframe, Hellicam Ltd reserves the right to release the territory back to the market.
Territory availability displayed on this website should be treated as indicative only and may change without notice.
Where included within a franchise package, equipment, software, marketing materials or other business assets remain subject to the terms of the Franchise Agreement.
Hellicam Ltd reserves the right to substitute equipment with products of equivalent or greater specification where necessary due to supplier availability, product discontinuation or technological improvements.
Software, applications and online systems supplied as part of the franchise remain the intellectual property of Hellicam Ltd or its licensors and may not be copied, modified, reverse engineered or distributed without written permission.
Any references made on this website relating to:
are provided for illustrative purposes only.
Actual results will vary considerably depending upon numerous factors including, but not limited to:
Hellicam Ltd makes no guarantee, warranty or representation that any prospective franchisee will achieve the same or similar financial results.
Information supplied during franchise discussions, discovery meetings, demonstrations, presentations or documentation may contain confidential commercial information belonging to Hellicam Ltd.
This information may include:
Such information must not be copied, disclosed, reproduced or distributed without the prior written consent of Hellicam Ltd.
Your use of this website is also governed by our:
These documents explain how personal information is collected, processed and stored in accordance with applicable UK data protection legislation.
Hellicam Ltd reserves the right to amend these Terms & Conditions at any time.
Changes may be made to reflect:
The latest version will always be published on this website.
Continued use of the website constitutes acceptance of the revised Terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms, the use of this website or any services supplied by Hellicam Ltd shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
If any provision of these Terms & Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining Terms.
The remaining provisions shall continue in full force and effect.
These Terms & Conditions, together with our Privacy Policy, Cookie Policy, any quotation, and where applicable any signed Service Agreement or Franchise Agreement, constitute the entire agreement between Hellicam Ltd and the customer in relation to the matters covered by these Terms.
No verbal statement, representation or promise made by any employee, representative or agent shall vary these Terms unless confirmed in writing by an authorised representative of Hellicam Ltd.
If you have any questions regarding these Terms & Conditions, please contact:
Hellicam Ltd
Company Number: 12259146
Office 6
251–255 Church Road
Benfleet
Essex
England
SS7 4QP
Telephone: 01473 487230
Email: privacy@hellicam.co.uk
Website: https://hellicam.co.uk
By continuing to browse this website, submitting an enquiry, requesting a quotation, booking a drone service or progressing a franchise application, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.
