Privacy Policy

Last updated: 16 July 2026

This Privacy Policy explains how Hellicam Ltd collects, uses, stores and protects personal information when you visit our website, contact us, request drone services or enquire about a Hellicam franchise opportunity.

Hellicam Ltd is committed to handling personal information fairly, transparently and securely in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who We Are

Hellicam Ltd is a company registered in England and Wales.

Company name: Hellicam Ltd
Company number: 12259146

Registered office:
Office 6
251–255 Church Road
Benfleet
Essex
England
SS7 4QP

Website: hellicam.co.uk
Privacy email: privacy@hellicam.co.uk
Telephone: 01473 487230

For the purposes of data-protection law, Hellicam Ltd is the data controller responsible for personal information collected directly through this website and through our central business operations.

2. Information We May Collect

The personal information we collect will depend on how you interact with us. It may include:

• Your name, email address and telephone number.
• Your residential, business, property or site address.
• Your company name and job title.
• Information provided when requesting a quotation or contacting us.
• Details about the drone service, inspection, filming or photography you require.
• Information submitted in connection with a franchise enquiry.
• Records of correspondence, telephone calls and other communications.
• Photographs, video footage or other imagery captured while carrying out drone services.
• Technical information such as your IP address, browser, device type and operating system.
• Information about how you use our website, including pages visited, links followed and referral sources.
• Cookie identifiers, advertising information and website analytics data.
• Any other information you choose to provide to us.

Our website does not currently process online payments or collect payment-card details.

3. How We Collect Information

We may collect personal information:

• When you complete a contact, quotation or franchise enquiry form.
• When you contact us by telephone, email, social media or another communication channel.
• When you request, book or receive one of our services.
• When you enter into discussions about purchasing or operating a Hellicam franchise.
• When you visit or interact with our website.
• Through cookies, analytics tools and advertising technologies.
• From a Hellicam franchisee, supplier, contractor, business partner or referral source.
• From publicly available sources where it is lawful and appropriate to do so.
• During drone photography, filming, surveys or inspections.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and provide requested information.
• Prepare and issue quotations.
• Arrange and deliver drone photography, filming, inspection and related services.
• Confirm locations, access arrangements and operational requirements.
• Communicate with customers before, during and after a service.
• Process and respond to franchise enquiries.
• Assess the suitability of potential franchise applicants.
• Introduce customers to the appropriate local Hellicam franchisee.
• Administer and support the Hellicam franchise network.
• Maintain business, customer and service records.
• Improve our website, services and customer experience.
• Measure website traffic and understand how visitors use our website.
• Operate online advertising and measure advertising performance.
• Protect our website, systems, staff, customers and business.
• Detect and prevent fraud, misuse and security incidents.
• Establish, exercise or defend legal claims.
• Comply with legal, regulatory, insurance and accounting obligations.

We do not sell personal information to third parties.

5. Our Lawful Bases for Processing

We rely on one or more of the following lawful bases when processing personal information:

Consent

We may rely on your consent when:

• Sending certain forms of direct marketing.
• Placing non-essential analytics or advertising cookies.
• Processing information for another purpose that requires your permission.

You may withdraw your consent at any time.

Contract

We may process information where it is necessary to:

• Provide a quotation you have requested.
• Take steps before entering into a contract.
• Deliver services under an existing contract.
• Administer a franchise application or agreement.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights. These interests may include:

• Responding to business enquiries.
• Operating and improving our services.
• Managing customer and franchise relationships.
• Protecting our business and systems.
• Maintaining appropriate business records.
• Marketing relevant services to existing business contacts where permitted.

Legal Obligation

We may process information where necessary to meet legal, regulatory, tax, accounting, insurance or law-enforcement obligations.

Vital Interests

In exceptional circumstances, we may process information where necessary to protect someone’s life or physical safety.

6. Drone Operations, Photography and Filming

Hellicam provides aerial photography, videography, inspection, surveying and related drone services.

During a drone operation, imagery may incidentally include identifiable individuals, vehicles, buildings, gardens or neighbouring property. We take reasonable steps to plan and conduct operations in a way that avoids collecting unnecessary personal information.

Drone imagery may be used to:

• Complete the service requested by our customer.
• Prepare reports, surveys, inspections or assessments.
• Provide photographs or video footage to the commissioning customer.
• Maintain evidence relating to the completed work.
• Meet legal, safety, insurance or regulatory obligations.

Where appropriate, we may crop, obscure, blur or otherwise limit unnecessary personal information contained within imagery.

Customers commissioning our services are responsible for ensuring they have an appropriate lawful basis, authority or permission for the intended use and publication of the footage we provide to them.

We will not use identifiable drone imagery for marketing or promotional purposes unless we have an appropriate lawful basis or permission to do so.

7. Franchise Network and Local Enquiries

Hellicam operates a franchise network across the United Kingdom.

Where you enquire about drone services in a particular location, we may share your enquiry with the Hellicam franchisee responsible for that area. This may include your:

• Name.
• Contact details.
• Location.
• Service requirements.
• Preferred contact arrangements.
• Information included within your enquiry.

This information will be shared only where reasonably necessary to respond to your enquiry, provide a quotation or deliver the requested service.

A local franchisee may operate as an independent business and may be responsible for its own handling of your personal information. Where applicable, the franchisee should provide information about its own privacy practices.

We may also receive information from franchisees concerning enquiries, quotations, bookings, customer service and the administration of the franchise network.

8. Franchise Applicants

When you enquire about purchasing or operating a Hellicam franchise, we may collect information relating to your:

• Identity and contact details.
• Business experience and employment history.
• Preferred territory.
• Financial resources and funding position.
• Qualifications, skills and relevant licences.
• Reasons for your interest in the franchise.
• Communications with our franchise team.
• References or background information, where appropriate and lawful.

We use this information to respond to your enquiry, discuss the franchise opportunity, assess suitability and take steps towards a potential franchise agreement.

Submitting a franchise enquiry does not guarantee that a franchise will be offered.

9. Cookies

Cookies are small files placed on your device when you visit a website. They may be necessary for the website to work or may help us understand website usage, remember preferences and measure advertising performance.

Our website may use:

Strictly Necessary Cookies

These cookies are required for essential website functions, security and form operation. They cannot generally be switched off through our website.

Analytics Cookies

These cookies help us understand how visitors use our website, including which pages are visited and how users move around the site.

Advertising Cookies

These cookies may be used to measure advertising campaigns, understand whether advertisements lead to website visits and present more relevant advertising.

Functionality Cookies

These cookies may remember choices or preferences and improve website features.

Where required, non-essential analytics and advertising cookies will not be activated unless you have provided consent through our cookie banner or preference tool. You can withdraw or change your consent through the website’s cookie settings. UK guidance distinguishes essential cookies from non-essential analytics and advertising technologies, for which consent will generally be required.

More information should be provided in our separate Cookie Policy.

10. Analytics and Online Advertising

We may use services such as:

• Google Analytics.
• Google Ads.
• Google Tag Manager.
• Search-engine advertising.
• Social-media advertising.
• Website performance and conversion-measurement tools.

These services may process information including:

• IP address.
• Device and browser information.
• Approximate location.
• Pages viewed.
• Time spent on the website.
• Website interactions.
• Referral source.
• Advertising and conversion identifiers.

Google may process information collected through its services in accordance with its own privacy terms and account controls.

Where legally required, these services will be activated only after you have consented to the relevant cookies.

11. Marketing Communications

We may send information about our services or franchise opportunities where:

• You have asked us to do so.
• You have provided consent.
• We have another lawful basis for contacting you.
• The communication is otherwise permitted by law.

You may unsubscribe at any time by:

• Using the unsubscribe link within a marketing email.
• Contacting us at privacy@hellicam.co.uk.
• Calling us on 01473 487230.

Service-related messages, such as booking confirmations or important contractual communications, are not marketing messages and may still be sent where necessary.

12. Who We May Share Information With

We may share personal information with:

• Relevant Hellicam franchisees.
• Website hosting and IT service providers.
• Email, telephone and communications providers.
• Customer relationship management and administrative software providers.
• Marketing, analytics and advertising providers.
• Drone pilots, photographers, videographers, surveyors and subcontractors.
• Insurers, accountants, solicitors and other professional advisers.
• Payment or finance providers where services are paid for outside the website.
• Regulatory authorities and law-enforcement agencies.
• Courts, tribunals or other parties involved in legal proceedings.
• A purchaser, investor or adviser involved in a sale, restructuring or transfer of our business.

We require service providers to process information only for authorised purposes and to apply appropriate security and confidentiality protections.

13. International Data Transfers

Some of our suppliers, analytics providers or technology partners may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful. These steps may include using:

• A country covered by UK adequacy regulations.
• An approved international data-transfer agreement.
• The UK Addendum to approved contractual clauses.
• Another legally recognised safeguard or exception.

14. Data Security

We use reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

These measures may include access controls, password protection, secure systems, staff procedures, restricted sharing and appropriate contractual protections.

No website, electronic communication or storage system can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communication channels.

15. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The applicable retention period will depend on:

• The nature of the information.
• The services requested or provided.
• Contractual requirements.
• Legal, tax, accounting and insurance obligations.
• The need to resolve disputes or defend legal claims.
• Whether consent has been withdrawn.
• The sensitivity and potential risk associated with retaining the information.

Enquiries that do not lead to a service or franchise relationship may be deleted when they are no longer reasonably required.

Customer, transaction, contractual and accounting records may be kept for longer where necessary to meet legal or business record-keeping requirements.

Drone imagery will be retained only for as long as necessary to complete the service, provide the agreed deliverables, maintain appropriate records or meet legal and insurance requirements.

When information is no longer required, it will be securely deleted, anonymised or otherwise removed from active use.

16. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Ask whether we process your personal information.
• Request a copy of the information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how your information is used.
• Object to processing based on legitimate interests.
• Object to the use of your information for direct marketing.
• Request the transfer of certain information in a portable format.
• Withdraw consent where we rely on consent.
• Raise concerns about how we use your information.
• Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exemptions.

To exercise a right, contact us at:

Email: privacy@hellicam.co.uk
Telephone: 01473 487230

We may ask for information to confirm your identity before responding to a request.

17. Automated Decision-Making

We do not currently make decisions that have a legal or similarly significant effect on individuals using solely automated processing.

We will update this Privacy Policy if that changes.

18. Children’s Information

Our website and services are intended primarily for adults, property owners, organisations and businesses.

We do not knowingly collect personal information directly from children through our website. Where a drone service may involve children, such as at a wedding, school, sporting event or public event, responsibility for obtaining any necessary permissions will normally rest with the person or organisation commissioning the service.

19. Social Media and External Websites

Our website may include links to social-media platforms and third-party websites.

When you follow an external link, the operator of that website may collect and process information under its own privacy policy. Hellicam Ltd is not responsible for the privacy practices, security or content of independent third-party websites.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services.
• Changes to our website.
• New franchise or business operations.
• Changes to technology.
• Changes to applicable law or regulatory guidance.

The latest version will be published on this page with a revised “last updated” date.

21. Contact Us

Questions, requests or concerns about this Privacy Policy or our handling of personal information should be directed to:

Hellicam Ltd
Office 6
251–255 Church Road
Benfleet
Essex
England
SS7 4QP

Email: privacy@hellicam.co.uk
Telephone: 01473 487230
Company number: 12259146

22. Complaints

Please contact us first if you have concerns about how we have handled your personal information. We will review your concerns and aim to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113